Features · Hotels and Hospitality

Everything asistanim.ai does for Hotels and Hospitality

24/7 multilingual AI reservation line and switchboard for hotels

Capabilities

Use Cases

97%

Reservation calls answered

What you can do

Live call

00:42

Hi, can you help me with something?

Of course, I'm listening, how can I help?

PMS native

Works as one brain with your PMS

Two-way live sync with Opera Cloud, Mews, Hotelogix, Stayntouch and Cloudbeds. Availability, pricing and housekeeping steps flow in real time on every call.

Pre-built two-way integrations plus REST API
Live availability and rates, zero double bookings
Housekeeping and check-in/out coordination auto-triggered

Calls today

1,284

12·4%

CSAT

Weekly volumeLast 7 days

MTWTFSS

Multilingual

Whatever language your guest opens with, the call continues in that language

The agent detects the guest's language from the first sentence and speaks 40+ languages at native quality. Welcome the world without a translator team.

40+ languages at native synthesis and understanding
Automatic language detection in the first second
Mid-call language switching on the same line

Connected systems

All synced

50+ connectors

24/7 availability

Night, off-season, peak hours, no line ever idle

Unlimited concurrent call capacity means no guest ever waits. Night-shift staffing cost is gone; on-call staff are paged only for true emergencies.

Unlimited concurrent calls, zero queue
No more night-shift staffing cost
Auto-escalation to on-call for emergencies

Use cases

24/7 multilingual AI reservation line and switchboard for hotels

Direct booking

Guests select room type and dates through conversation, AI checks availability live and writes the reservation directly into your PMS.

Concierge requests

Restaurant reservations, taxi calls, laundry, spa appointments handled by AI in a single call, with auto-routing to the right department.

Multilingual support

Detects the guest's language in the first second, serves English, Russian, Arabic, German, and 40+ other languages at the same quality.

Check-in and check-out

Captures expected arrival and departure times, syncs to PMS, triggers housekeeping coordination automatically.

Complaints and special requests

Routes guest complaints or special requests to the right team, opens a ticket, and tracks resolution.

Ancillary sales

Airport transfers, city tours, event tickets, and other extras are upsold through natural conversation, generating additional revenue.

Hotels and Hospitality

Get started with Hotels and Hospitality today

AI customer service line answering reservations, concierge questions and guest requests in 40+ languages 24/7. Lift direct booking revenue without overloading your front office.

Numbers from the field

97%

Reservation calls answered

28%

Direct booking lift

40+

Languages supported

700ms

Response time

Request a demo

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